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FREQUENTLY ASKED QUESTIONS

plus My internet, picture messaging (MMS), and GPS is not working.

-With all unlocked devices, you must always make sure your device has proper access to the internet by making sure your APN (Access Point Name) settings are correct. To access the APN settings on most devices you can go to Settings > More… > Mobile Networks > Access Point Names.

-Only your service provider has access to the correct APN settings.

-Be sure to set APN Type as default,mms,wap for AT&T (and AT&T based carriers) or default,mms,supl for T-Mobile (and T-Mobile based carriers). For all other carriers please ask your service provider what the proper APN type setting may be.

-Be sure you have Data enabled turned on by going to Settings > More… > Mobile Networks > Data enabled and ensuring that Data enabled is checked.

plus My wireless phone won't turn on.

-Press and hold the POWER button.
-Remove the battery, try re-charging the battery, and re-insert.
-If you are using a car charger, check the cable connection.

plus I can't make or receive calls.

-Make sure the phone is on.
-Make sure you push the SEND (green) button.


-Check if the NO SERVICE indicator is lit.

-Check the battery strength indicator.

plus I am unable to use a particular calling feature.

-The feature may not be programmed into your phone or may not be available in your area. Call your service provider to investigate further. If you have further questions about BLU Products, please contact  Service@BluProducts.com  or give us a call at 1-877-602-8762.

plus My phone is locked. How do I unlock it?

-To prevent unauthorized use of your wireless phone, you have the ability to lock and unlock your phone. When your phone is locked, calls can still be received, but no one can dial out, other than to call 911.
-Most wireless phones can have a 4-digit unlock code or pattern that was programmed by you when you were setting up the security settings for your device. The default passcode is usually 1122, 1234, 1111, 2222, or 0000. If you have forgotten your passcode or pattern, please contact
  Service@BluProducts.com or give us a call at 1-877-602-8762 for further instructions.

plus My speaker phone doesn't work (available on select phone models).

-Ensure the volume is at its highest by using the volume buttons or left and right buttons (during a call) on our feature phones.
-Try removing and reinserting your battery.

plus I get a busy signal when I try to make my call.

-Retry your call

-Check with your service provider to make sure your account is able to make calls
-If dialing an international call, make sure you dialed 011 and the correct 
country code.
You should also contact your service provider to make sure that you are allowed to make international long distance calls from your device.


-If the issue persists, please contact us at   Service@BluProducts.com or give us a call at 1-877-602-8762.

plus I hear a lot of static while using my phone indoors.

-Call quality may vary in different buildings because of variations in their construction and architecture. Try moving closer to a window to improve your reception.

-If the issue persists, please contact your service provider to make sure that it is not an issue with the network. If it is not an issue with your service provider, please contact us at Service@BluProducts.com  or give us a call at 1-877-602-8762.

plus My phone's ROAM indicator is lit. Why?

-This probably means that you are outside your home service area. To place a call while roaming outside your home service area, dial the 10-digit or 1 + 10-digit number. Please note that your calls are subject to roaming and toll charges, depending on your specific calling plan. Please contact your service provider for rates and charges.

plus I am unable to dial a long-distance call.

Some systems require you to charge the long-distance call on a phone company's calling card. Dial 0 to provide the operator with the long-distance carrier of your choice.

plus I am traveling outside my home service area and am having difficulty making a call. What can I do?

-Your wireless phone should be able to access wireless service where available (Roaming charges will apply for calls placed or received outside your home service area, depending on your calling plan.  Roaming is not available for all pre-paid customers. Check your Terms and Conditions.)
-If you do encounter trouble, you can contact your service provider for further assistance.

plus My phone was lost or stolen. What should I do?

-If your phone is lost or stolen, immediately call your service provider to suspend your service, so they can quickly protect your account from fraudulent use. If the phone has been stolen, then call your local police and obtain a police report number. 
-Here is a tip to help prevent theft:
Use your phone's security lock option to prevent unauthorized use of your phone. Until the unlock code is entered into the phone, a "locked" phone will not operate
Protect sensitive documents containing your account information, wireless telephone number and your phone's IMEI.

plus I forgot the pattern/unlock code for my device and I am locked out.

-Try gaining access to your Gmail account by going to  http://accounts.google.com/recoveraccount

-If you cannot gain access to your device’s Gmail account, please contact us at   Service@BluProducts.com to have your device serviced or instructions on resetting your device.

plus How do I take a screenshot on my device?

Screenshots can only be taken on Android devices running Android version 4.0 (Ice cream sandwich) and above by holding the volume down and power button simultaneously for about 2 seconds.

-Some devices use the volume up button instead of the volume down button to take a screenshot

plus My phone is running slow and/or is telling me the internal storage is running low.

-For Android smartphones you can try moving applications to an SD card to free up internal storage on the device by going to Settings > Applications > Manage Applications and select which downloaded application you would like to move to the SD card/Internal storage. Keep in mind not all applications can be moved to the SD card/Internal storage.

- You may try performing a factory data reset on your device to erase all contents on your device and have it running like new.

plus How do I perform a factory data reset on my device?

-For Android devices running version 2.3 and below go to Settings > Privacy > Factory data reset

- For Android devices running version 4.0 and above go to Settings > Back up & Reset > Factory data reset

-For feature phones go to Menu > Settings > Reset to factory settingsdepending on your device it may ask you to enter a code. Please try 0000, 1111, 2222, 1122, or 1234.

plus My battery life is not lasting me as long as it used to.

-Battery life is mostly affected by 1. Signal strength, 2. Radio usage, and 3. Screen brightness/screen timeout time.

1. Low signal strength will result in lower battery life.

2. Using your devices radio for calling and internet for long periods of time will result in lower battery life.

3. Having your screen brightness at maximum and having your screen timeout for more than one minute will result in lower battery life.

plus Where can I buy accessories (cases, screen protectors, batteries, etc) for my device?

 -At this time we do not directly sell accessories for our devices

-If you wish to purchase batteries and parts for your device, please visit www.24hrsdeals.com. If the item is not listed, email them at  sales@24hrsdeals.com or you can call them at 1-888-776-1288 as parts are always coming and going so keeping the site updated is difficult.

plus Is there an update available for your device?

-Please check our Facebook page for any update announcements for our devices or contact us at  Service@BluProducts.com for further questions.

-Some of our devices come with a Wireless update application to check for updates or under Settings > About phone > System updates.